Privacy Policy for Royal Fairway Golf Club
At Royal Fairway Golf Club, located in Kuala Lumpur, Malaysia, we are committed to protecting the privacy of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our online platform and exclusive golf club services. Your trust is paramount to us, and we handle your data with the utmost care and in compliance with applicable data protection laws, including the Personal Data Protection Act 2010 (PDPA) of Malaysia, as well as principles commonly found in international regulations like the GDPR.
1. Information We Collect
We collect personal data directly from you when you interact with our online platform, express interest in our services, register for membership, or communicate with us. This includes:
- Personal Identifiers: Your full name, telephone number, and email address, provided when you fill out application forms or inquiries on our site.
- Membership and Service Information: Details related to your membership application, package selections (e.g., Annual Membership, Trial Package, Golf Day Pass), payment information, and transaction history when you purchase our services.
- Communication Data: Any information you provide in free-text fields (e.g., "Maklumat Tambahan" in our application form), customer service inquiries, or other communications with our team.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral sources, pages viewed, and the duration of your visit. This is collected through cookies and similar tracking technologies to improve our website's functionality and user experience.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our golf club services, manage your membership, and communicate with you. These purposes include:
- To process your membership applications and facilitate the provision of our exclusive golf experiences.
- To manage your account, provide customer support, and respond to your inquiries.
- To personalize your experience on our platform and deliver content, services, and offers relevant to your interests.
- To send you important communications, such as membership updates, event invitations, and administrative notices.
- To improve our marketing and promotional efforts, including informing you about new packages or exclusive events, where you have consented to such communications.
- To analyze website usage and trends to enhance the functionality and user-friendliness of our online platform.
- To comply with legal obligations and enforce our terms and conditions.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following limited circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our members (e.g., payment processors, IT support, marketing agencies). These parties are bound by strict confidentiality obligations and are only authorized to use your data to perform services on our behalf.
- Legal Requirements: We may disclose your information when required to do so by law, in response to a court order, or to cooperate with law enforcement authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:
- Using secure servers and encrypted connections for data transmission.
- Implementing access controls and robust authentication procedures for our systems.
- Regularly reviewing our security practices and updating them as necessary.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have certain rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
- Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
- Right to Object/Restrict Processing: You have the right to object to or request the restriction of processing your personal data in certain situations.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
6. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
7. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact us at:
Royal Fairway Golf Club
Kuala Lumpur, Malaysia