Privacy Policy of Textilia Creations Inc.
Textilia Creations Inc. is committed to protecting the privacy and security of the personal information entrusted to us by our clients, partners, and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant international regulations such as the General Data Protection Regulation (GDPR) where applicable to our operations.
1. Information We Collect
We collect various types of information, including personal data, to provide and improve our services.
1.1. Personal Information You Provide to Us Directly:
This includes information you voluntarily provide when you engage with us, such as:
- Contact Information: Names, company names, postal addresses, email addresses, and telephone numbers when you inquire about our products, request a catalogue, or communicate with our sales team.
- Business Information: Details regarding your business operations, professional affiliations (e.g., interior designer, hotelier, retailer), and specific project requirements when engaging in B2B collaborations.
- Communication Preferences: Your preferences for receiving marketing communications from us.
1.2. Information Collected Automatically:
When you visit our online platform, we may automatically collect certain information through cookies and similar tracking technologies. This may include:
- Usage Data: Information about how you interact with our platform, such as pages viewed, time spent on pages, and navigation paths.
- Technical Data: Your Internet Protocol (IP) address, browser type and version, operating system, and device identifiers.
2. How We Use Your Information
We use the collected information for various purposes, primarily to deliver our premium products and services, maintain B2B relationships, and enhance your experience.
- To Provide and Manage Services: Fulfilling requests for catalogues, processing custom orders for textile designs and creations, and managing B2B partnerships.
- To Communicate with You: Responding to inquiries, providing updates on orders and services, and sending relevant information about Textilia Creations Inc.
- For Marketing and Promotional Purposes: With your consent, sending newsletters, promotional materials, and information about new collections, events, or collaborations that may be of interest to you, particularly within the interior design, hospitality, and retail sectors. You can opt-out at any time.
- To Improve Our Online Platform: Analyzing usage patterns to understand how our online platform is used and to enhance its functionality, content, and user experience.
- For Legal and Compliance Reasons: Adhering to legal obligations, resolving disputes, and enforcing our agreements.
3. Disclosure of Your Information
We do not sell your personal information. We may disclose your information in limited circumstances:
- Service Providers: To trusted third-party service providers who assist us in operating our business, such as IT support, marketing services, and shipping partners. These providers are contractually bound to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
4. Data Security
Textilia Creations Inc. implements robust security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We utilize physical, administrative, and technical safeguards appropriate to the sensitivity of the information, including encryption, firewalls, and secure server environments.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely dispose of it.
6. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete personal information.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
- Deletion (Right to be Forgotten): The right to request the deletion of your personal information, subject to certain legal exceptions.
- Objection/Restriction: The right to object to or request the restriction of processing of your personal information.
- Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details provided in Section 8. We may require specific information from you to help us confirm your identity and prevent unauthorized access to your personal information.
7. Changes to This Privacy Policy
Textilia Creations Inc. may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revised policy on this page, and the "Last Updated" date at the bottom of the section will indicate when the most recent changes were made. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at:
Textilia Creations Inc.
1200 Rue du Textile, Suite 200
Montréal, QC H2X 1A4
Canada
Last Updated: October 26, 2023